Terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Four Seasons Equestrian Ltd.’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Four Seasons Equestrian Ltd or 'us' or 'we' refers to the owner of the website whose registered office is c/o Black Hall, Bridge Road, Moreton, Essex, CM5 0LJ .

Our company registration number is 7515589.

The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

This privacy policy sets out how Four Seasons Equestrian Ltd uses and protects any information that you give Four Seasons Equestrian when you use this website. Four Seasons Equestrian Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Four Seasons Equestrian Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20th November 2011.

We may collect the following information:

Name, contact information including email address and demographic information such as postcode and address.

We require this information to understand your needs and provide you with our service, particular for the following reasons:

Internal record keeping.

We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address, which you have provided.

Unfortunately due to the regular changes of exchange rates we can not guarantee the prices stated, our internet prices are updated ona regular basis to take these changes into account. We reserve the right to change any prices without notice.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We will not telephone you unless the telephone call relates to a particular order that you have made or involves and exchange or refund.

Every effort is made to keep the website up and running smoothly. However, Four Seasons Equestrian Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

This website and its content is copyright of Four Seasons Equestrian Ltd.  All rights reserved.

 

Returns

We want you to be delighted with your purchase. If you're not, just return the product to us following the four simple steps below, and we will exchange or refund your purchase providing it meets with our terms and conditions.

If you buy online or by phone you will be entitled to a full refund, if you request one, in writing within 14 working days of receipt of your order. This includes any delivery charge. The address you will need to send your written request to is Black Hall, Bridge Road, Moreton, Essex, CM5 0LJ. 

If you need any further information or advice please do not hesitate to call one of our team members on 01277 890085 and we will be happy to answer any of your queries you may have.

Any items returned after 14 days where an exchange has not been requested within 28 days, will be given a credit note to be used on a future purchase. This credit note will be valid for one year.

Any goods received after 28 days will be refused and returned to you.

You will receive your items in the best possible condition, so please handle them with care and take note of the washing instructions. Delicate fabrics like cashmere and wool must be treated in the correct manner.

If the items have been worn and damaged Four Seasons Equestrian Ltd will be unable to exchange them or refund.

Please make your returns via The Royal Mail Post Office in four simple steps.

1. Complete the returns document enclosed with your order stating your reason(s) for return.

2. Enclose the return delivery note with the product and pack securely.

3. Take to your local post office and make sure you have received a certificate of postage from the Post Office, Four Seasons Equestrian Ltd cannot accept liability for any items not received.

4. Once we have received your purchase in the same condition they as it was sold to you, a member of our team will contact you in order to arrange any refund or exchange.  All refunds will be made via the same manor as the original payment.

Please note that the return postage costs for any returns after 14 days but still within 28 days remain the responsibility of the customer.

Returns are usually processed within three working days of receipt, however please note if any return happens to fall on a date where we may be exhibiting at a show or over a public holiday this may take longer.

You have the right to cancel your order in writing within 7 days (by post or email) and the goods must be returned at your own expense and in saleable condition.

Your statuary rights are not affected.